FAQ

What does TrustATec offer?

TrustATec is your professional service provider and partner for all services related to computers, IT and multimedia. On www.trustatec.co.uk you can get information and price quotation on the services for computer, notebook, tablet, smartphone etc. Whether it is a repair, upgrade, component installation, security measures or virus removal: we have 50 locations with qualified technical engineers to support you.

How can I find a TrustATec location near to me?

With 50 locations TrustATec offers a nationwide network in the UK. Here you can find your nearest TrustATec member, including contact details, opening hours and an overview of all services.

Are the service prices the same at every location?

The transparent fixed price principle of TrustATec applies to all participating locations in the UK.

Is it a problem if I bought my device from another provider?

No. Each TrustATec member offers services for devices of all brands and manufacturers – regardless of where you bought your device.

What is the procedure if the cause of damage is unclear?

If the fault or damage of your device is not immediately recognisable, then TrustATec offers a "Troubleshooting" service for a fixed price. If the problem is found, you will be advised of any further services that will be required to repair or remove the issue. Then you can decide, if you would like to continue with the extra service for a fixed price.

Do I have to contact the TrustATec member by phone first?

Advanced contact is not necessary, you can visit the TrustATec member without an appointment during their opening hours. Of course, your TrustATec member can support you by phone and would help you with any questions you have. The contact details and opening hours for your TrustATec member can be found on the location search.

Which brands and manufacturers does TrustATec offer services for?

TrustATec offers services for PCs, laptops, tablets and smartphone from all major brands and manufacturers. From the basic set up of your device, to data transfers right up to upgrade and repair.

Which payment methods are available for the services?

TrustATec requires no advance payment for the services. You pay the pre-defined fixed price after the service has been carried out, by cash or credit/debit card.

Are the TrustATec locations, branches or one company?

No. Every TrustATec Partner is an independent and autonomous technology service provider. However, every company has joined the TrustATec brand because of the conviction and identification of the service promise. All services will be carried out in accordance with the service description on www.trustatec.co.uk.

Can I buy products directly from the TrustATec member?

You can buy in store or online, every TrustATec partner offers you a wide range of hardware and software from known manufacturers like Microsoft, Samsung, Acer, Fujitsu, Canon, HP, Toshiba etc.